Quality Guarantee

Because our optometrists own Total Eyecare, ensuring that each patient is completely satisfied with their vision outcomes is very personal for us.

We only deal with suppliers that provide superior products that we’d be happy for our mother’s to wear.  With that guiding principal, we source our lenses from those suppliers that can assure quality, commitment to technical advancement, and a wide range of lens designs. We’re not restricted to one lens supplier like our corporate colleagues.  Therefore, as the patient, you can be assured that you have access to the world’s best quality lens options at Total Eyecare.

Total Eyecare is the largest independent optometry group in Tasmania.  This gives us both buying power and freedom of choice.  A perfect combination to deliver quality and value to our patients.

Because of our confidence in the products we supply, we can provide the following guarantee to you:

  • 12-24 month manufacturer’s warranty on frames.
  • 2-year manufacturer’s warranty on faulty lenses.
  • 3-month adaptation warranty on new lenses.
  • Free frame servicing for the life of the frame.
  • 50% off replacement glasses if lost or damaged within 12 months of purchase.
  • If you’re not delighted with your experience, we’ll keep working for you until we get it just right.